Frequently Asked Questions
How do I log in to my account?
To log in, simply enter your email address on the 'Login' screen. We'll send a special code to your email, which you can use to access your account. Just enter the code you receive, and you're in!
Can I use the app on multiple devices?
Yes, you can access your account on multiple devices by logging in with your email address. Please note that simultaneous logins may be limited.
How do I search for car details?
To search for car details, go to the 'Search' section in the app. You can either take a new photo directly or select one from your gallery. Once uploaded, the app will process it and give you relevant car information based on the image.
What information does the app collect?
We collect your email address for registration, along with the photos you upload. The app also records the location where your photo was taken to help provide more accurate car details.
Why is my photo not being processed?
If your photo isn’t being processed, make sure the image is clear and properly focused. If the issue persists, check your internet connection or try uploading the photo again later.
How do I contact support?
If you need help, visit the 'Help' section in the app. You can send a message to our support team or access more FAQs for answers.
Is my data secure?
Yes, your data is encrypted and stored securely. We follow industry standards to protect your personal information and photos.
Can I update my email address?
Currently, the app does not support updating your email address directly. If you need to change it, please contact our support team for assistance.
How do Free Credits work?
We offer free credits every month to help you use the app. To support the cost of free usage, we ask you to watch some reward ads. By watching these ads, you can earn credits to unlock additional features, search results, or car details without spending real money.
How do adverts work in the app?
Reward ads are shown when you choose to search for a car using your free credits. Watching these ads allows you to earn credits for your search, which helps support the cost of the app's free usage.
What are Packs?
Packs are bundles of credits that allow you to skip ads when searching for cars. They might also include additional features. To buy packs, go to your profile section in the app.
Why doesn’t my car have a price or market data?
We focus on high-end luxury, sports, and super sports cars—so don’t worry, we’re not tracking boring cars! Some vehicles may not have detailed market data or pricing available because they’re not in our main area of focus. If the car you're searching for is a rare gem or from a more niche segment, we might not have the information just yet, but we’re always updating our database with exciting new cars!
How do I take the best photo for searching cars?
For the best results, we need a clear and focused image of the car’s registration plate. Make sure the plate is well-lit and free from obstructions, shadows, or glare. The clearer the image of the registration plate, the more accurate the search results will be!
Why does the app ask for my geolocation?
We ask for your geolocation to capture the location of the car when you upload a photo. We’re not tracking you—this data is only used for future features to enhance the app’s functionality. We want to make sure we have the full picture to build cool features, and collecting this information helps us improve your experience.
Why is the app only available in the UK?
At the moment, the app is only available in the UK, as we focus on cars and market data specific to this region. However, we’re working on expanding to other countries. Please note, providing the necessary data to support other countries requires local effort, and this is not a small task. We’ll update the app as soon as it’s available in additional locations.
Where do the car listings come from?
The car options shown on the car detail page come directly from AutoTrader. We don’t sell cars ourselves — we simply link to relevant listings on AutoTrader to help you explore what's available.
How are Rarity and Liquidity scores calculated?
Rarity and Liquidity scores are based on market data. Rarity considers how many of these cars are currently for sale, while Liquidity looks at how quickly similar cars typically sell compared to others. This gives you a sense of how unique and in-demand the car is.